Do you have a reason to call the Embassy of Nepal in Canberra? If so then you may want to reconsider your options and drive there instead. Because it is most likely that the embassy staffs will not answer your call – no matter how many times you ring and how urgent your job is.
Only the luckiest get to hear their voice. Once in a blue moon.
The Internet is abuzz with complaints about the diplomatic mission not taking their telephone seriously. Nepalese and Australians alike who called the embassy regarding a lost passport, renewal of passport or for as serious a reason as missing relatives have spilled their frustration onto the Internet.
https://embassy-finder.com is an internationally popular website with contact details and addresses of any embassy anywhere in the world. One can also leave comments there about the good services you receive at any embassy. Or, in case of the Nepalese embassy in Canberra, about not-so-good services.
There are 36 comments in the website under ‘Embassy of Nepal in Canberra’ section. Out of these 24 are complaints about no telephone response. Almost all of them are expressions of extreme frustration by ordinary Nepalese living across Australia, mostly students.
On 5 February this year Debaki Thani commented, “I need to apply for MRP as soon as possible. I have been trying to call so many times for last three days but nobody responded. What’s wrong there? Not happy with the service.” (sic) MRP stands for machine-readable passports that the Himalayan nation began to use in 2010.
Chandra, who gave only his first name, complains he could not reach the embassy even after trying for three long hours. Bikas, another complainant, warns the embassy officials not to do ‘what you have been doing back home.’ He may be referring to the widespread culture of slow progress of jobs at government offices back in Nepal. He says he has many problems needing urgent attention. ‘Better to chuck your phone in the bin (sic),’ he adds.
However, two commenters have defended the embassy staffs. They claim that the services at the embassy are always ‘good’ and that ‘people are working really hard.’
On 7 October last year Jivan asked if it was a public holiday at the embassy that day as there was no answer but apparently the telephone would be busy the next moment.
Another said the embassy did not even have a voice message option on its telephone.
Particularly serious is the case of an Australian lady who seems to have two missing daughters in Nepal. Roslyn Seare made a distress call to the embassy on 7 October last year to track down her daughters who she thought might have been caught in ‘another bus crash’ in Nepal. “How sad that the embassy is not responding to the phone when we have Australians in Nepal,” she laments in the comment.
Niru said she called the embassy at different times on different days but still failed to get an answer.
A shopper at a Nepalese grocery in Sydney South whom southasia.com.au spoke to also claimed that his calls regarding passport renewal went unanswered in 2012. Kedar, who refused to give his second name, said he has heard similar stories from his friends.
The southasia.com.au attempted to contact the Nepalese embassy yesterday a few times during office hours and twice today but as the above stories substantiate – no answer yet again.
Email to the mission went unanswered as well.